Privacy Policy

Overview

KnightForce AI helps service businesses manage customers, leads, appointments, quotes, invoices, and related business activity. This policy explains what information we collect, how we use it, and how you can contact us about privacy questions or data deletion.

Information We Collect

We may collect account information such as name, business name, email address, phone number, and login information. We may also process business records that users enter into the app, including customer details, lead details, appointment details, quotes, invoices, notes, and activity history.

If a user connects a social platform or advertising platform, KnightForce AI may receive lead information from that platform, such as lead name, email address, phone number, campaign name, form name, and related source metadata.

How We Use Information

We use information to provide the KnightForce AI service, route requests to AI agents, create and update CRM records, send emails requested by users, manage billing, improve product reliability, and support connected lead intake workflows.

AI Processing

KnightForce AI may process user-provided business information with AI services to classify requests, draft responses, summarize business activity, and help complete user-directed workflows. Users should avoid entering unnecessary sensitive personal information.

Service Providers

We use third-party service providers to operate the app, including hosting, database, authentication, email delivery, payment services, and AI processing. These providers process information only as needed to provide their services to KnightForce AI.

Data Sharing

We do not sell personal information. We may share information when needed to provide the service, comply with law, protect rights or safety, process payments, send user-requested communications, or support integrations authorized by the user.

Data Retention

We retain account and business data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and maintain business records. Users may request deletion as described below.

Your Choices

Users may update business records inside the app. Users may also request access, correction, or deletion of personal information by contacting us. Social platform connections may be disconnected from the app or from the connected platform account.

Data Deletion

To request deletion of your account data or data received from a connected social platform, visit our Data Deletion Instructions page or contact us directly.

Contact

For privacy questions, contact KnightForce AI at gnewton26@gmail.com.